Haven't been to this Primos in about 2 years and tonight we remember why. 3 terrible hoagies. I literally removed about half an onion from my Mild Italian. We attempted to call in our order ahead and the phone just rang and rang. They informed us they don't answer the phone after 7pm. Customer service at this store is non-existent. Barely a greeting and never a friendly attitude or even a forced smile. Old Fashioned Style Italian Sausage was missing the peppers and Marinara Sauce. It is really disappointing that the Primos closest to home is so awful. From now on I will pick it up in Philly and bring it home with me.
(1)
J R.
Pretty similar to other reviews - Great lunchmeat type sandwiches/hoagies. The chicken specialty sandwiches are decent, but the cutlets seem like they are cooked-refrigerated-then heated up, as they have that mushy texture to the breading. Chicken should definitely be more crispy and never mushy. But, in the end, good food !
(4)
Ben D.
Yes, I did notice that almost all the other Primo's in the Philadelphia area have pretty outstanding reviews but my first time having a primo's hoagie was less than enjoyable. Perhaps the problem was that I got a chicken parm hoagie instead of any of their lunch meat offerings? Regardless of the reason though, I was disappointed. Usually I'm afraid of getting too much sauce on a chik parm hoagie and it making the bread totally soggy and gross but I think they put like 2 tablespoons of sauce on the whole thing, I could barely taste it at all. The chicken was whole pieces of white meat and one of the two big hunks that I got was pretty good but the other was not. I'm not even exactly sure what was wrong with it because it looked ok but it was crunchy. not overcooked and chewy, not gristly, just crunchy. It was not a great sensation. The roll was decent, no complaints there. Everyone else that I ordered with got lunch meat and enjoyed their hoagies. Bottom line is I wouldn't go back. There's better options in the area for great hoagies. If you do go, I would stick with the lunch meat.
(2)
Diana M.
Oh man! This place used to make the BEST "BADDA-BINGS"(fried chicken cutlet w/sharp provolone &broccoli rabe) This all stopped when their best girl left (Felicia).She wasn't fired-she went along to better things(she quit-unfortunately).Anyway, ever since she left, this place has gone WAAY downhill. We go back every once in awhile, only to find burnt chicken, non-seasoned broccoli rabe,& just not worth a $9.00+ sandwich.It's a damned shame as we used to order from them more then we should've.(yes.they were THAT GOOD)! But sad to say, THIS franchise is gone to us as far as THAT PARTICULAR type of sandwich.To be fair,possibly OTHER things on the menu ARE good. I'm just super-bummed bout my Badda-Bing! (but the "Badda-Boom" is the same)-it's for the health conscious-grilled chicken. Still-not what they used to be.
(1)
Matthew E.
Right off the bat the staff was unfriendly. The hoagie tasted good but was not the typical stuffed to the brim hoagie I'm used to from every other Primo I've been to. I love Primo but I would go out of my way to not go back to this one.
(2)
John B.
Ordered 2 Italian diablos through grub hub. About an hour later I get a call saying that there was an issue with the order and it would take about another 45 minutes. I was fine with that. An hour later the delivery driver shows up and hands me the sandwiches. Upon opening one up I literally had a sandwich with nothing but cheese and long hots on it, nothing else. I called the store and explained the situation and I get a "my bad dude, I'll get the driver to bring you out the right sandwiches in about an hour, hour and a half". At this point were going on 2 and a half hours for just 2 hoagies. No help from the employees just a half assed sorry and another hour wait. Not happening got a refund. Never getting anything from this location again.
(1)
Amanda G.
My experience here yesterday left a lot to be desired. When I called yesterday I was immediately put on hold. And I waited, and waited, and waited. And then I heard the person pick up another phone call and ask "pick-up or delivery?" They clearly had forgot that I was on hold. So, I called back, placed my order for one sandwich, and was told it'd be ready in 10-15 minutes. 30 minutes later my ONE sandwich was still not ready. Fantastically poor service, A-OK sandwich.
(2)
Jess J.
I have to agree 2 years later with the other reviewer. I have been to Primos before but the other day was my first at this location and I was less than enthused on the overall experience to say the least. First of all it is not a welcoming establishment at all. The staff nor the one other patron there. I found it odd that during a lunchtime it was empty but I would later discover a possible reason why. I ordered my usual the Bada Bing. My friend ordered a Turkey it being her first time She wanted to keep it simple.. She felt she's gotten better at Wawa and spend way more.. I being more familiar with the price was just disappointed in the dry chicken and lack of flavor. Extremely disappointed in this visit.. I'll stick to the one near my house. This work lunch was a fail.
(2)
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Address :904 Chester Pike
Prospect Park, PA, 19076
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : Yes Take-out : Yes Accepts Credit Cards : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Outdoor Seating : No
Emily Z.
Haven't been to this Primos in about 2 years and tonight we remember why. 3 terrible hoagies. I literally removed about half an onion from my Mild Italian. We attempted to call in our order ahead and the phone just rang and rang. They informed us they don't answer the phone after 7pm. Customer service at this store is non-existent. Barely a greeting and never a friendly attitude or even a forced smile. Old Fashioned Style Italian Sausage was missing the peppers and Marinara Sauce. It is really disappointing that the Primos closest to home is so awful. From now on I will pick it up in Philly and bring it home with me.
(1)J R.
Pretty similar to other reviews - Great lunchmeat type sandwiches/hoagies. The chicken specialty sandwiches are decent, but the cutlets seem like they are cooked-refrigerated-then heated up, as they have that mushy texture to the breading. Chicken should definitely be more crispy and never mushy. But, in the end, good food !
(4)Ben D.
Yes, I did notice that almost all the other Primo's in the Philadelphia area have pretty outstanding reviews but my first time having a primo's hoagie was less than enjoyable. Perhaps the problem was that I got a chicken parm hoagie instead of any of their lunch meat offerings? Regardless of the reason though, I was disappointed. Usually I'm afraid of getting too much sauce on a chik parm hoagie and it making the bread totally soggy and gross but I think they put like 2 tablespoons of sauce on the whole thing, I could barely taste it at all. The chicken was whole pieces of white meat and one of the two big hunks that I got was pretty good but the other was not. I'm not even exactly sure what was wrong with it because it looked ok but it was crunchy. not overcooked and chewy, not gristly, just crunchy. It was not a great sensation. The roll was decent, no complaints there. Everyone else that I ordered with got lunch meat and enjoyed their hoagies. Bottom line is I wouldn't go back. There's better options in the area for great hoagies. If you do go, I would stick with the lunch meat.
(2)Diana M.
Oh man! This place used to make the BEST "BADDA-BINGS"(fried chicken cutlet w/sharp provolone &broccoli rabe) This all stopped when their best girl left (Felicia).She wasn't fired-she went along to better things(she quit-unfortunately).Anyway, ever since she left, this place has gone WAAY downhill. We go back every once in awhile, only to find burnt chicken, non-seasoned broccoli rabe,& just not worth a $9.00+ sandwich.It's a damned shame as we used to order from them more then we should've.(yes.they were THAT GOOD)! But sad to say, THIS franchise is gone to us as far as THAT PARTICULAR type of sandwich.To be fair,possibly OTHER things on the menu ARE good. I'm just super-bummed bout my Badda-Bing! (but the "Badda-Boom" is the same)-it's for the health conscious-grilled chicken. Still-not what they used to be.
(1)Matthew E.
Right off the bat the staff was unfriendly. The hoagie tasted good but was not the typical stuffed to the brim hoagie I'm used to from every other Primo I've been to. I love Primo but I would go out of my way to not go back to this one.
(2)John B.
Ordered 2 Italian diablos through grub hub. About an hour later I get a call saying that there was an issue with the order and it would take about another 45 minutes. I was fine with that. An hour later the delivery driver shows up and hands me the sandwiches. Upon opening one up I literally had a sandwich with nothing but cheese and long hots on it, nothing else. I called the store and explained the situation and I get a "my bad dude, I'll get the driver to bring you out the right sandwiches in about an hour, hour and a half". At this point were going on 2 and a half hours for just 2 hoagies. No help from the employees just a half assed sorry and another hour wait. Not happening got a refund. Never getting anything from this location again.
(1)Amanda G.
My experience here yesterday left a lot to be desired. When I called yesterday I was immediately put on hold. And I waited, and waited, and waited. And then I heard the person pick up another phone call and ask "pick-up or delivery?" They clearly had forgot that I was on hold. So, I called back, placed my order for one sandwich, and was told it'd be ready in 10-15 minutes. 30 minutes later my ONE sandwich was still not ready. Fantastically poor service, A-OK sandwich.
(2)Jess J.
I have to agree 2 years later with the other reviewer. I have been to Primos before but the other day was my first at this location and I was less than enthused on the overall experience to say the least. First of all it is not a welcoming establishment at all. The staff nor the one other patron there. I found it odd that during a lunchtime it was empty but I would later discover a possible reason why. I ordered my usual the Bada Bing. My friend ordered a Turkey it being her first time She wanted to keep it simple.. She felt she's gotten better at Wawa and spend way more.. I being more familiar with the price was just disappointed in the dry chicken and lack of flavor. Extremely disappointed in this visit.. I'll stick to the one near my house. This work lunch was a fail.
(2)